Privacy Policy

Welcome to Alhujjaj Travels. Your privacy is important to us, and we are committed to protecting your personal information when you use our website and fleet booking services. This Privacy Policy explains how we collect, use, and safeguard your data.

By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect different types of information to provide and improve our services.

Personal Information

When you make a booking or contact us, we may collect:

• Full name
• Phone number (including WhatsApp)
• Email address
• Pickup and drop-off locations
• Travel date and time
• Number of passengers

This information helps us better understand user behavior and improve our services.

2. How We Use Your Information

We use the collected information for various purposes to ensure a smooth and reliable service experience.

Your information may be used to:

• Process and manage your fleet booking requests
• Communicate booking confirmations and updates
• Provide customer support and respond to inquiries
• Improve our website functionality and user experience
• Send important notifications related to your booking

We only use your information for legitimate business purposes and do not misuse your personal data.

3. Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information to others.

However, we may share your data in the following situations:

• With fleet operators or drivers to complete your booking
• With service providers assisting us in operating the website
• When required by law, regulation, or legal process
• To protect our rights, safety, and services

All shared data is limited to what is necessary to perform the service.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information.

These measures include:

• Secure storage of data
• Restricted access to authorized personnel
• Use of standard security practices to prevent unauthorized access

Despite our efforts, no online system is completely secure. Therefore, we cannot guarantee absolute security, but we continuously work to protect your data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us to:

• Remember user preferences
• Analyze website traffic and performance
• Improve overall functionality

You have the option to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Third-Party Services

We may use third-party tools and platforms to support our services.

These may include:

• Communication tools such as WhatsApp
• Analytics services to track website performance
• Hosting and technical service providers

These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies separately.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

This includes:

• Managing bookings and customer support
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Once the data is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Your Rights

As a user, you have certain rights regarding your personal data.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing at any time

To exercise these rights, you can contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

• Updates will be posted on this page
• The effective date will be revised accordingly
• Continued use of our website means you accept the updated policy

We recommend reviewing this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• 📞 Phone: +966542905124
• 📧 Email: info@makkahcarservice.com
• 💬 WhatsApp: [Your WhatsApp Number]

By using our website and fleet booking services, you acknowledge that you have read and agreed to this Privacy Policy.